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Saskatchewan Government Insurance (SGI) is a Crown corporation that is a subsidiary of Crown Investments Corporation of Saskatchewan (CIC), employing over 2,000 people with its corporate head office located in Regina, Saskatchewan. Our operations are split between the Saskatchewan Auto Fund, which administers Saskatchewan’s auto insurance program, and SGI CANADA, a fully-competitive property and casualty insurer operating in five Canadian provinces. SGI CANADA’s property and casualty product offerings include insurance for automobiles, homes, farms and commercial enterprises. SGI CANADA also offers a non-standard auto product in Ontario under the trade name Coachman Insurance Company. The Auto Fund also administers Saskatchewan’s driver’s license and vehicle registration program, as well as a number of driver and vehicle safety programs.
SGI CANADA works with a network of 190 independent brokers throughout Saskatchewan, as well as 218 brokers operating in Manitoba, Alberta, British Columbia and Ontario. The Auto Fund works with a network of nearly 400 private motor license issuers throughout Saskatchewan.
SGI’s History In 1944, the Government of Saskatchewan created the provincial Crown corporation that is known today as SGI. It was created to make sure the people of Saskatchewan had access to affordably priced insurance with adequate and consistent coverage. At that point in time, poor economic conditions had driven many insurers out of the province.
In 1980, the compulsory vehicle insurance program for the province (the Saskatchewan Auto Fund) was separated from the competitive insurer offering additional property and casualty products (SGI CANADA), although both continued to be administered by SGI.
SGI CANADA has been operating in Manitoba since 1993. In 2001, it purchased 100% of the shares of Coachman Insurance Company operating in Ontario. It has been doing business in Alberta since 2006 and in British Columbia since 2015. In 2017, it began selling products in Ontario under the SGI CANADA brand name, in addition to the Coachman name.
SGI’s Key Goals
SGI’s areas of focus are:1. SGI CANADA growth – Accelerate sustainable, profitable growth that protects the company’s competitiveness and financial viability2. Customer centricity – Develop a deeper understanding of how to increase value for customers; strengthen ability to deliver that value3. Traffic safety – Prevent deaths, injuries and property damage caused by traffic collisions4. Operational excellence – Enhance foundational business structures and processes, and develop employees to optimize delivery of the strategic plan
Better use of data and technology to more fully understand and serve customers - from segmentation by key customer characteristics to developing value-added services and products that meet customers’ needs – is critical to achieving our strategic business objectives.
We also recognize that, to be truly customer centric, we must first be employee centric. So, we’re also working to ensure employees are engaged and have the tools, training and desire to achieve corporate goals. If you’re thinking this position has a lot to do with those tools, you’re right.
Accountable to the Regional Vice President, Alberta & BC, the Director, Alberta & BC Regional Claims will be looked upon for leading, directing and monitoring the claims function (Injury, Accident Benefit and Commercial Auto and Commercial property) for SGI CANADA’s Alberta Regional Operations. Responsible for delivering a claims handling approach in the Alberta region that enhances and contributes to customer experience, growth and efficient operations. Engages and motivates the claims team to deliver outstanding service to our customers. Collaborates with Head Office Claims to develop, implement and monitor processes and procedures. Manages and monitors claims activities ensuring that processes and procedures align with customer expectations, are cost effective and meet best practices in the industry.
We’re looking for an energetic and dynamic leader who can identify and articulate future needs, plan for and lead strategically to meet those needs, and create an environment that allows employees to give their best in the midst of a dynamic and evolving work environment. You are a strategic, collaborative, and critical a thinker who believes in fostering relationships through clear communication, mentoring and coaching to the regional claims team.
As part of the senior leadership team, you will have demonstrated experience delivering high quality customer experience, growth and efficient operations. If you’re a strategic, engaging and an extroverted leader with excellent communication and leadership skills, if you have the drive and commitment to lead teams through change, and you’re all about collaboration and building partnerships – this is a great opportunity for you.
You’ll need a bachelor’s degree in, Business Administration, Commerce or a related discipline, with 8 or more years of senior/supervisory insurance role with increasing responsibility in the field. You will also have your Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP) designation
Competency RequirementsThe Director, Alberta & BC Regional Claims is part of the senior leadership team and is responsible for ensuring that the organization maintains a viable financial position. As the RVP will rely on the technical skills and experience of the incumbent in this role, candidates must be able to demonstrate the following technical competencies:
Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.
This role will appeal to an ambitious and professional leader that can successfully drive SGI to achieve their strategic goals through collaboration, active listening and embracing technology. You will have a strong insurance and claims background and be a leader that is interested in driving an organization forward and contributing to the overall growth. To further explore this opportunity, please submit your resume in confidence to [email protected] or call 250.734.4327
We thank all interested applicants, however; only those selected to move forward will be contacted.
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