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In most companies, employees are the biggest asset and most likely the biggest expense. Therefore, it is extremely important you manage and engage your people in a way that allows them to be part of a high-performing culture. A culture where they are set free to develop the best systems and processes that consistently deliver unmatched value and a great customer experience, to all customers, every time.
Companies that have successfully implemented this approach have seen striking results. On top of overcoming labour challenges and establishing a foundation built on a highly skilled and motivated team, companies have also noticed considerable increases in revenue from new and existing customers. They also have seen higher margins and less rework from improved efficiency and quality in operations, and ultimately greater financial success, for the company and the people who helped get it there.
Here are five ways to get the most out of your people:
Wire Your People to the Strategy and the Vision
Connect everyone in your business with the big picture. If all employees are clear about what the vision is, what the values are and what the strategy is, you can empower them to help the company achieve its goals. Bringing everyone in to the vision not only increases clarity and precision, it provides employees with a path or North Star to guide decision making.
Clear Roles and Expectations
A common labour challenge faced by many companies is securing employee accountability for their actions and workmanship. In most cases, this is due to a lack of clarity around their roles and expectations. It is important for all employees to have clear job descriptions that outline the tasks and processes they are responsible for executing as well as the results that they are expected to achieve. This eliminates excuses and puts accountability on the employee.
Regular Performance Reviews
Employees have three basic rights that can only be met by receiving ongoing feedback:
Companies that conduct regular performance reviews have more engaged employees which in turn leads to increased customer satisfaction (more customers), higher margins (better operations) and higher profits (company success). Keep in mind the most important part of performance reviews is the discussion between the manager and the employee.
Set Targets and Key Performance Indicators (KPI)
Setting targets and a means of measuring them is one of the most crucial aspects of business, especially when engaging and motivating people. When people are given a target, they typically try to hit it. When they don’t have a target, they are not sure about what success looks like. I compare it to playing golf without any holes. If there is no flag stick (target) and no measure for success (Par 4), you’re just out there swinging with no idea if you’re doing good or bad.
Work On Your Culture
Great cultures don’t just happen, they’re built and managed. Today’s leaders must be environmentalists, they need to create a focused and inspired environment so all employees are able to reach their full potential. Studies have shown companies that have a fun, high performing culture get upwards of 30% more productivity from their employees. Determine what you want your culture to hold as important attributes and ensure your employees align their effort and performance with that of the company.
Jory Soubiran is a management consultant with MNP Grande Prairie. He can be contacted at 780.832.4273 or [email protected]
Related Topics:Employees; Management
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