Chief Client Officer

Chief Client Officer

Manitoba

Our client, the Manitoba Agricultural Services Corporation, is seeking its next Chief Client Officer (CCO). Reporting to the Chief Executive Officer, the Chief Client Officer (CCO) provides leadership and oversight to client service delivery ensuring quality and efficient customer service. As a member of the Executive Management Committee, the Chief Client Officer actively participates in problem solving and decisionmaking for a variety of strategic and operational issues, corporate planning and decision making.

The Chief Client Officer leads the design, development and implementation of progressive services and service delivery practices that will meet the changing needs of Manitoba’s agriculture industry. The CCO builds and sustains successful relationships with a wide network of industry leaders, client groups, lending industry contacts and government officials. The Chief Client Officer will ensure there are processes and practices in place to maintain a current understanding of the agriculture industry, rural economies and the needs and issues facing MASC clients and this knowledge is reflected in the relevancy, efficiency and effectiveness of existing and future programs and services. The Chief Client Officer is responsible for ensuring the overall success of the client service function of MASC and requires strong leadership skills and the ability to develop and maintain an environment aligned with the organization’s key values. The CEO and Board of Directors will rely on the knowledge, skills and abilities of the individual in the role.

A strategic and forward thinker, the ideal candidate for this position will bring an advanced degree in business, finance, agriculture or a related discipline complemented with a minimum of five (5) years senior level experience in a relevant (service, agricultural, insurance or finance) industry. Must have knowledge or experience in agricultural production systems as they apply to serving the agricultural industry in Manitoba. A proven track record in successfully leading client-focused services and organizational change initiatives as well as introducing innovation and efficiencies is required. An in-depth understanding of finance, lending and insurance principles is necessary. Experience working in the public sector is an asset.

Individuals who are invigorated by the opportunity to lead client-centred service delivery through numerous channels and an expansive geography will want to explore this position.

Please submit your resume in confidence to Lillian Wong, Senior Manager, MNP at [email protected] by May 28, 2021.

Chief Client Officer - Manitoba Agricultural Services Corporation


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