Program Excellence
Achieve the lasting results that you seek from major projects
Complex projects often promise great value, but frequently fail to deliver. At MNP, we understand how to take strategies and transform them into results. We know that your working environment is complex, and that you can’t stop delivering your services to accommodate major initiatives. You need a partner with the experience and skills to successfully execute and deliver results on projects, while ensuring they are on time and within budget.
That’s where we come in. Our leading-edge practices and experienced team help manage and deliver your complex transformation projects, ensuring the right judgement calls are made, so you can realize the benefits you seek.
Keeping your projects on track to deliver
Our Delivery Execution services range from establishing a project management framework to outsourcing services, which can be custom fit to meet your specific needs and achieve your goals.
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Program Leadership & Portfolio Management
Our Program Leadership and Portfolio Management services help align projects with your organization’s strategic direction cohesively. We help ensure results by making the best use of limited resources and ensuring seamless execution between projects.
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Project Management
Our Project Management services combine leading practices with a customized approach to meet your objectives. We facilitate the development and execution of viable workplans that anticipate hurdles, focus on achieving key milestones and keep your project on track to deliver measurable results.
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Project Risk Management
Your business is complex and you can’t stop delivering services to accommodate project delivery. We understand that, and help you identify and mitigate complete project risks to ensure that the continuity of your business is not impacted.
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Program Evaluation
Our work with government, governmental agencies and not-for-profits helps inform key decisions and report on projects, policies and programs. We help you evaluate program effectiveness, efficiency in delivery, and success, both for ongoing and potential projects.
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Program Delivery & Outsourcing
We offer turnkey solutions for the development and administration of grant, loan and incentive programs . Our team ensures improved service delivery success through thoughtful design, risk-based due diligence, and automated systems.
Insights
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Agility
May 15, 2025
Balancing innovation and humanity: How automation is reshaping Canada’s workforce
AI and automation are reshaping work in Canada. Learn how mid-market businesses can adapt while keeping people, culture and skills at the core.
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Agility
May 12, 2025
Boost your credit union's performance with CUPID's benchmarking insights
Our Credit Union Peer Information Dashboard (CUPID) helps credit unions enhance performance through data analysis and benchmarking against industry peers.
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Performance
April 21, 2025
How to maintain and grow profitability in a high borrowing cost environment
A specialized strategy can help your business maintain and grow its profitability in the current high borrowing cost environment.
Contact our Consulting Team
Sylvia Tello is a member of MNP’s Consulting group in Toronto and the firm’s National Lead for Program Management Services. Drawing on more than two decades of consulting experience, Sylvia helps clients manage and deliver complex projects, create and lead cohesive teams, change organizational culture to better align with business direction, design services and processes, and build and deliver strategies to manage major organizational changes.
Sylvia has extensive knowledge and experience in the areas of program management, strategy and planning and organization and people. She has helped her clients in implementing organizational-wide business and technology changes in Consulting. Sylvia has established program management offices for some of the more complex programs — assisting governments to deliver client-centric programs.
Throughout her career, Sylvia has worked with government bodies at provincial, national, and international levels. Her extensive understanding of the workings of government has led her to manage numerous challenging change management projects. Sylvia uses her proven negotiation techniques to ensure timely decision making and implementation within project timelines. Her ability to understand government, along with her strong project management skills, has ensured her success across multiple levels of government. Prior to consulting, she had a progressive career in the Ontario government.
Sylvia earned a Bachelor of Science (BSc) from the University of Waterloo. Bilingual in English and Spanish, she is a Project Management Professional (PMP, Project Management Institute), Lean Six Sigma certified from the University of Toronto, and a Prosci Certified Change Practitioner.