Digital Services for Credit Unions
Whether you’re looking to elevate your online presence or leverage data analytics, MNP’s expert team is here to empower your credit union with the tools and insights you need to thrive in a digital-first world.
Our tailored digital solutions are designed to enhance member engagements, streamline operations, and drive growth.
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Collaboration among credit unions, tapping into data: Let CUPID be your guide
MNP’s Credit Union Peer Information Dashboard (CUPID) allows you to see your credit union’s data in a whole new light; benchmarking key metrics in real-time against your industry peers and your own business’s past performance.
What’s your challenge?
Member reach and experience
Optimizing member experiences as they move between physical and digital channels, creating seamless daily banking, wealth management, and lending journeys are key to successful transformation.
Revenue growth and cost efficiencies
Capitalizing on smart technology investments to grow revenue and gain cost efficiencies is easier said than done. Whether it’s AI, online banking and borrowing, cloud computing, or enhanced employee workflows, selecting and implementing technology that enables real revenue growth and cost efficiencies are a top priority.
Proactive risk and governance management
As more and more processes become automated, and information is digitized, the need continues to grow for proactive cybersecurity, risk, and governance initiatives. The advent of AI and its role in accelerating digital transformation creates further urgency to ensure appropriate controls and technologies are in place to safeguard member accounts and data.
How we can help
Member-first journey modernization
We enable credit unions to modernize their member experiences with a range of service offerings. From using AI to enable self-service and member insights, to redefining digital journeys to allow members to bank when and how they want, we offer the expertise to keep member experience at the forefront of your modernization journey.
Supportive and smart transformation
We are uniquely positioned to leverage our insights about the communities where you operate and blend it with the best-in-class technical acumen. Combining out breadth of expertise about your members and communities with powerful technology solutions enables your credit union to perform better, embrace change, save money, and manage risks.
Cybersecurity and privacy
From proactive threat analysis and privacy evaluations to supporting you in the event of a potential or actual breach, we have the expertise and solutions to ensure your credit union is prepared to address cybersecurity risks and the experience to help protect yourself and your members.
FAQs
Leveraging advanced technologies and adopting agile methodologies can significantly enhance digital transformation efforts, leading to improved efficiency and member satisfaction.
Implementing personalized communication and utilizing data analytics can help tailor services to member needs, thereby improving online engagement.
Adopting robust cybersecurity measures and conducting regular security audits can help ensure data security across digital platforms.
Platforms that offer robust security, user-friendly interfaces, and seamless integration with existing systems. Examples include core banking systems, mobile banking apps, and customer relationship management (CRM) tools.
Identifying underutilized assets, streamlining technology processes, and leveraging cost-effective solutions can help manage and reduce technology costs.
We assist in the seamless integration of new applications with your existing systems, ensuring minimal disruption and maximum efficiency. We also offer comprehensive post-implementation support, including ongoing maintenance, updates, and troubleshooting to ensure the digital platform continues to meet your needs and operates smoothly.
Key indicators include frequent system downtimes, slow performance, security vulnerabilities, and the inability to support new applications or services. Upgrading technology can address these issues and enhance overall efficiency.
Custom applications are tailored to your specific needs, offering greater flexibility and integration with existing systems. Off-the-shelf software is generally quicker to deploy and may be more cost-effective for standard requirements.
Contact us
Colin Wenngatz , MBA
Eugene Ng , BComm, CISSP, PCI QSA, ISO 27001 LA
Denise Gigova
Insights
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Agility
May 12, 2025
Boost your credit union's performance with CUPID's benchmarking insights
Our Credit Union Peer Information Dashboard (CUPID) helps credit unions enhance performance through data analysis and benchmarking against industry peers.
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May 10, 2023
Is your Credit Union Prepared for the Future? Part 1: Looking toward 2030
Your credit union must create an operating model and infrastructure that enables it to respond to continuous changes in the economic and social environment.
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Confidence
March 09, 2023
Data Privacy: Is your Credit Union prepared?
Data Privacy is evolving. Québec’s strict new privacy law took effect in 2022. We look at steps Canadian credit unions may take to evolve their practices and mature their programs— and the consequences of non-compliance.
